[Guest post] Tips for IT Support

| August 18, 2011

IT support has slowly become a necessity for plenty of companies. With most business operations requiring some form of computer or technological aide, the reliance on IT support Manchester teams have gone up as well. Of course, getting IT support is not as easy as picking up the phone or going online and then asking them to fix all of your IT related problems. There may be some difficulty encountered especially if this would be your first time to actually work with an IT support Manchester group.

To help you out, here are a few tips for getting IT support to work for you:

Describe your issues properly:

If you were affected by a problem that is related to IT support, the best way to solve this would be through proper description of your troubles. This is especially necessary for offsite or on line support as the IT Support Manchester team may not be able to fully understand the situation.
Being descriptive means properly discussing what you were doing and the current environment when the error occurred. You could even help them better by providing system logs. System logs would be able to help describe to them on a technical level what truly happened in the system.

Isolate affected systems:

The thing with IT support is that there is no definite time for the resolution of your problems. This means that if you do not isolate the affected system, you can expect that a downtime would happen to your entire IT infrastructure.

That is why you may want to isolate the affected IT system before calling in the people from the IT Support Manchester teams. By isolating the system, you would be able to ensure that you can continue your operations even while the IT support teams are still busy with trying to fix the affected equipment.

Try to get them to come over:

Lastly, you may want to try to get the IT support Manchester team to come over to your office. While there are plenty of companies who do offer IT support over Remote access, actually getting the experts into your office and seeing them work on your IT systems are usually faster.
Of course, this may lead to additional costs, so you should first inspect whether asking them to come over and work on your IT support problems is actually within your company’s repair budget.

Karen is an Information Technology Expert which contributes on MailSureIT that provides IT Outsourcing in Manchester and IT Support

Category: Internet